Shipping & Returns
Shipping Policy
At Scar X, we emphasize transparency in our shipping policy by clearly outlining our methods, packaging, and costs. We aim for timely deliveries in perfect condition to build trust and ensure a reliable service. Our commitment to continually improving our shipping processes is focused on enhancing your overall shopping experience.
Currently we deliver all over the U.A.E. Once you have placed the order, the package would be delivered within 4-8 business days.
For orders above AED 200 the delivery would be free & standard delivery fee will be AED 15
In the event of any delay in delivery, we will inform you by email as soon as possible.
Return & Exchange Policy
At Scar X, we want you to shop with confidence. Our return policy section is dedicated to guiding you on the steps to take if you need to return or exchange a product. We believe that a hassle-free refund or exchange process is essential to ensure your peace of mind. Our goal is to provide you with an enjoyable shopping experience, and our transparent return & exchange policy is a testament to that commitment.
Our return policy allows you to request a return within 14 days of receiving your item, ensuring you have sufficient time to evaluate your purchase and initiate the return process if needed.
To be eligible for a return, ensure that your item remains in the condition it was received—unworn or unused, with tags intact, and housed in its original packaging. Additionally, you must provide the receipt or proof of purchase to complete the return process.